Frequently asked questions

For shop purchases, we accept PayPal, Pippi Post gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well.

For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted.

You may change your billing information at any time by accessing your account settings.

Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents. Once placed, an order cannot be cancelled. Please ensure you review your order carefully before checking out.

If you need to update your information on your account before ordering, please do so here.

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list, you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

Customers who live in states or localities that charge sales tax will see sales tax listed at checkout as a separate line item. These taxes are imposed by state and local governments on the purchase of goods and services and are not limited to Pippi Post. The applicable tax rate is determined by the customer’s shipping address and the rates set by the corresponding state and local taxing authorities.

You can update your information through your account here. Just click on “update” under your payment method.

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Domestic subscription orders ship for $1 per kit and international subscription orders ship with a small $4 handling fee! Shop orders of $80 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. Some exclusions apply. More shipping information can be found here.

Please contact customer service here for questions regarding returns. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items.

All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase.

Your subscription order will be in your account on the 20th at 12:00pm ET of each month.

Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date.

International economy shipping service can take a little longer than domestic shipments. Because of this, we are not deeming orders lost until after a 45-day period. We are asking for more time for these packages to make their way to you before declaring them lost. If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping https://pippipost.com/shipping-policy for further clarification.

Please note shipping timeframes do not include time needed to fulfill your order. Many of our apparel items are printed on demand. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

To ensure a worry-free shopping experience, we offer optional order protection coverage for $2.99. This coverage safeguards your purchase against loss, theft, or damage during transit. With order protection, if your package is lost or arrives damaged, we will work with you to resolve the issue by either replacing the item or issuing a refund. Please note that proof of damage, such as photos of the package and items, may be required, and claims must be reported within 30 days of the expected delivery date.

We believe in making your shopping experience as smooth as possible, which is why we offer a no-hassle return policy for just $0.99. If you're not completely satisfied with your purchase, simply initiate a return within 30 days of receiving your order. Your satisfaction is our priority, and once we receive the returned item, we'll process your refund promptly. Enjoy worry-free shopping with our commitment to hassle-free returns.

By requesting Priority Fulfillment for your order, our warehouse will prioritize your shipment in the picking process to help ensure your order gets out the door as quickly as possible. **Please note that choosing this option does not decrease the transit time once the shipment leaves our facility. The shipment will still be subject to the normal transit time that is outlined in our Shipping Policy. If you would like to decrease the transit time on your shipment, please choose either the Upgraded or Expedited option.

All international orders may be subject to customs fees, import duties, taxes, or brokerage charges imposed by the destination country or shipping carrier. These fees are not collected by us and are the sole responsibility of the customer.

If a customer chooses not to pay the required customs, duties, taxes, or brokerage fees:

• The order will not be refunded.

• We will not cover or arrange return shipping.

• We will not reship the order.

• In many cases, local customs authorities or carriers will classify the order as abandoned.

We strongly encourage all international customers to review their country’s import policies and potential brokerage fees charged by carriers before placing an order. By completing a purchase, the customer accepts full responsibility for any applicable customs charges and carrier brokerage fees.

What does “Return to Sender” mean?
A Return to Sender (RTS) order is a package that is sent back to us by the carrier due to a delivery issue. This may include an incorrect or incomplete address, inability to deliver, or the package being unclaimed.

What happens when an order is returned to sender?
Once we receive the returned package, our team will contact you using the email address provided at checkout to explain next steps.

What are my options?
After we contact you, you may confirm or update your shipping address so we can reship your order. Additional shipping fees may apply.

How long do I have to respond?
You have 30 days from our first attempt to contact you to respond. If we do not receive a response within that timeframe, the order will be considered abandoned.

What happens to abandoned orders?
Orders considered abandoned after 30 days from our first contact attempt are not eligible for reshipment, store credit, or a refund.

How can I avoid a Return to Sender?
Please double-check your shipping address at checkout and monitor tracking updates after your order ships. If you notice a delivery issue, contacting the carrier promptly may help prevent a return.

To cancel your Pippi Post™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.

If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has been processed on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

Each type of subscription (month-to-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation.

For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

You will go to MY ACCOUNT then MY PIPPI POST SUBSCRIPTION. You will see a link to "skip a month" to the right of your subscription. Please know you are skipping the calendar month of the subscription order, not the monthly "theme name" of the kit.

If you choose to skip the current month’s kit, you must select this option before 11:59PM ET on the 16th - before the kit is revealed. If you choose to skip the next month’s kit, you may do so between the 17th- 16th of the next month.

Skipping allows you to skip the upcoming kit, one month at a time. You are not able to skip the same subscription two consecutive months in a row, however, there is no limit on the number of times you can skip a month’s kit within your subscription commitment term. Your subscription will automatically resume after the month you skip.

If you change your mind and want to receive the newest Pippi Post, simply cancel your skip before 11:59pm ET on the 19th.

If you do not skip before 11:59pm ET the 16th of the month, you will have an order charged and shipped on the 20th for the newly revealed Pippi Post. Returns and refunds cannot be issued for forgotten skips.

Every month your pdf full of 25+ printables will be in your account on the 20th at 12:00 pm ET.

Your files are located in the "My Digital Files" folder that can be located on the dropdown menu under "My Account".

Subscribers will be charged on the 20th of every month!

To cancel your Magic Mama subscription, simply select Cancel in your subscription settings. You can also contact our Customer Experience team here or via live chat.

Every month your pdf full of 25+ printables will be in your account on the 20th at 12:00 pm ET.

Your files are located in the "My Digital Files" folder that can be located on the dropdown menu under "My Account".

Subscribers will be charged on the 20th of every month!

Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

To cancel your Magic Mama subscription, simply select Cancel in your subscription settings. You can also contact our Customer Experience team here or via live chat.

For shop purchases, we accept PayPal, Pippi Post gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well.

For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted.

You may change your billing information at any time by accessing your account settings.