Frequently Asked Questions

Ordering and Billing

1. What forms of payment do you take?

   For shop purchases, we accept PayPal, Pippi Post gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. 

   For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted. 

   You may change your billing information at any time by accessing your account settings.

2. How do I make changes to my order?

   Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents. If you need to update your information on your account before ordering, please do so here.

3. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription (waitlist), you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

4. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

5. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Pippi Post. The applicable rate is set by each state respectively.

6. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

Shipping and Returns

1. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Domestic subscription orders ship for $1 per kit and international subscription orders ship with a small $4 handling fee! Shop orders of $75 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. Some exclusions apply. More shipping information can be found here.

2. What is the return policy?

   You can return your unwashed, unworn apparel items within 30 days for a refund! Please visit our returns page for instructions. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items.  

   All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase.

3. When will my subscription kit ship?

   Your subscription order will ship on the 20th of each month (or the next business day)!

4. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

   International economy shipping service can take a little longer than domestic shipments.  Because of this, we are not deeming orders lost until after a 45-day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy.  Please visit our shipping page for more shipping information.

5. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

6. When will my order ship?

   Please note shipping timeframes do not include time needed to fulfill your order. Many of our apparel items are printed on demand. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

7. Shipping Protection Coverage

   To ensure a worry-free shopping experience, we offer the option of shipping protection coverage for $2.99. This coverage safeguards your purchase against loss, theft, or damage during transit. With shipping protection coverage, you can enjoy peace of mind knowing that, in the unlikely event that your package is lost or arrives damaged, we will work diligently to resolve the issue by either replacing your item or issuing a refund. **Please note that claims must be reported within 30 days of the expected delivery date.

8. No-Hassle Returns Policy

   We believe in making your shopping experience as smooth as possible, which is why we offer a no-hassle return policy for just $0.99. If you're not completely satisfied with your purchase, simply initiate a return within 30 days of receiving your order. Your satisfaction is our priority, and once we receive the returned item, we'll process your refund promptly. Enjoy worry-free shopping with our commitment to hassle-free returns.

9. Priority Fulfillment

   By requesting Priority Fulfillment for your order, our warehouse will prioritize your shipment in the picking process to help ensure your order gets out the door as quickly as possible.  **Please note that choosing this option does not decrease the transit time once the shipment leaves our facility.  The shipment will still be subject to the normal transit time that is outlined in our Shipping Policy.  If you would like to decrease the transit time on your shipment, please choose either the Upgraded or Expedited option.

Pippi Post Subscription

1. How do I cancel my subscription?

   To cancel your Pippi Post™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

   If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has been processed on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

2. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

3. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

4. What happens when I complete my initial subscription commitment? Is my subscription ongoing?

   Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation.

   For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

5. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

6. When will my subscription kit ship?

   Your subscription order will ship on the 20th of each month (or the next business day)!

7. How do I choose add-on items to ship with my subscription order?

   1.  Go to your subscription box page: https://pippipost.com/my-subscription

   2.  Scroll down until you see "Add to your box". Any available add-ons will be shown there with "add to box" button from 12pm ET on the 17th of each month through 11:59pm ET on the 19th. 

   3.  You will see "Your Box" on the right side of the page with your contents and can remove add-on items if you need to. Your subscription item(s) and add-ons will be charged on the 20th of each month.

8. How do the Add-Ons Work?

   On the 17th of every month, a new Pippi Post kit is revealed and subscribers will have the opportunity to view and select exclusive Add-On items available for purchase, to add to their monthly subscription order, for no additional shipping fees. The selection period for Add-On items will be the 17th at 12:00 PM EST through 11:59 pm EST on the 19th. Items in the shop that are not included as "add-ons" cannot be added to your subscription order and must be purchased as a separate order. 

   On the 20th of every month during your subscription, we'll collect payment of the base fee stated next to the level of commitment plus the cost of any selected Add-Ons. Please review your selected items in your box before the choosing period ends at 11:59pm EST on the 19th. 

9. What forms of payment do you take?

   For shop purchases, we accept PayPal, Pippi Post gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. 

   For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted. 

   You may change your billing information at any time by accessing your account settings.

My Account

Subscription Skipping

1. How do I select the skip option?

   You will go to MY ACCOUNT then MY PIPPI POST SUBSCRIPTION. You will see a link to "skip a month" to the right of your subscription. Please know you are skipping the calendar month of the subscription order, not the monthly "theme name" of the kit. 

2. When can I skip my Pippi Post?

   If you choose to skip the current month’s kit, you must select this option before 11:59PM ET on the 16th - before the kit is revealed. If you choose to skip the next month’s kit, you may do so between the 17th- 16th of the next month.

3. How often can I skip my Pippi Post?

   Skipping allows you to skip the upcoming kit, one month at a time. You are not able to skip the same subscription two consecutive months in a row, however, there is no limit on the number of times you can skip a month’s kit within your subscription commitment term. Your subscription will automatically resume after the month you skip.

4. What if I change my mind after I schedule to skip a month?

   If you change your mind and want to receive the newest Pippi Post, simply cancel your skip before 11:59pm ET on the 19th.

5. I forgot to skip before the 16th of the month, now what?

   If you do not skip before 11:59pm ET the 16th of the month, you will have an order charged and shipped on the 20th for the newly revealed Pippi Post. Returns and refunds cannot be issued for forgotten skips.

Magic Mama

1. When will my Magic Mama printable subscription be available?

   Every month your pdf full of 25+ printables will be in your account on the 17th at 12:00 pm ET.

2. How can I access my files?

   Your files are located in the "My Digital Files" folder that can be located on the dropdown menu under "My Account". 

3. When will I be charged for my subscription?

   Subscribers will be charged on the 20th of every month!

4. What if I am a yearly subscriber?

   For past yearly subscriber's, your monthly digitals will arrive in your account on the 17th each month. Your subscription will end after the appropriate number of months based on your join date. Once your subscription has been fulfilled, you can start a new commitment here!

5. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

6. How do I cancel my Magic Mama subscription?

   To cancel your Magic Mama subscription, you must contact our Customer Experience team here or via live chat.

7. What forms of payment do you take?

   For shop purchases, we accept PayPal, Pippi Post gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. 

   For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted. 

   You may change your billing information at any time by accessing your account settings.