Frequently Asked Questions

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  1. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. We offer free economy shipping on domestic subscription orders and international subscription orders ship with a small $3 handling fee! Shop orders of $79 or more shipping in the U.S. ($99 or more shipping to Canada) with economy service get FREE shipping. Some exclusions apply. More shipping information can be found here.

  2. What is the return policy?

    You can return your unwashed, unworn apparel items within 30 days for a refund! Please start a conversation with Customer Service for return instructions. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items. You are welcome to use any form of shipping method to return items to us, as we do not provide return shipping labels. 

    All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase.

  3. When will my subscription kit ship?

    Your subscription order will ship on the 20th of each month (or the next business day)!

  4. How do I cancel my subscription?

    To cancel your Pippi Post™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

  5. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  6. When will my Magic Mama printable subscription be available?

    Every month your pdf full of 25+ printables will be in your account on the 17th at 12:00 pm ET.

  7. How can I access my files?

    Your files are located in the "My Digital Files" folder that can be located on the dropdown menu under "My Account".